The unique services offered by ARBURG to its customers world-wide are equally comprehensive and high-quality in all parts of the world. Customer service includes efficient telephone diagnosis, which provides quick assistance for smaller problems, as well as state-of-the-art communications technology, which ensures that the service technicians reach the customer as quickly as possible.

In the event that a customer wishes to initially have a machine component repaired rather than replaced – and this offer is valid for the entire hardware sector from the control system through to the cylinder – he only needs to send it to the ARBURG repair service. Here, experts ascertain whether a repair is feasible and draw up a corresponding quotation. The customer can then decide whether a repair is worth-while or if replacement of the component represents the better alternative.

Machine downtime, hectic rushes and annoyances can be avoided by customers opting for ARBURG's preventive service. Here the customer is already supplied with the necessary wearing parts in the run-up to scheduled machine maintenance operations. In service agreements fixed schedules are also defined at which a technician visits the plant, inspects and calibrates the machines, carries out a safety check and defines which wearing parts need to be replaced.